Gaspode

OK ... SO ...

I pre-ordered 'something' for myself and for blazingskies for her Birthday. It was scheduled for release today and indeed the expected delivery date on both orders was indeed today.

I'm an amazon prime member so I also get next day delivery.

Anyway.

I get my 'item that shall remain nameless untill it eventually gets sent' in the post on Wednesday Yay ... go me. But the other one - the one with giftwrap and message AND THE MARKED FOR URGENT DELIVERY still hasn't shipped.

So at 8 am this morning I work out the amazon callback customer service thing and call them (well type my phone number in on the web and it calls me).

Amazon: Hello - which order are you chasing
Me: xxxxxx
Amazon: Ahh thats on preorder and hasn't been released yet.
Me: Yes it has - you sent one to me three days ago.
Amazon: no, we haven't had it yet.
Me: Yes you have check order # zzzzzz
Amazon: *um* Thats odd.
Me: Yes
Amazon: I will email the fullfilment center and they will get back to you.
Me: You can't call them ?
Amazon : No
Me : Well as long as it ships today.
Amazon : Well they should respond within three working days
Me: three working days ? But its a nextday delivery order, can't you phone them
Amazon : No we can't dial international (yep - you guessed it - offshore call center)
Me: Well can I phone them
Amazon: No - they don't provide telephone support.
Me: and emails take three days ?
Amazon: Yes.

So .... Becky you may or may not get your present tomorrow.

The only thing I can think of is that we are the northampton area which is the main amazon warehouse. I assume 'item that can not be named' needs to be sent to satalite distribution points ... Oh well ..

Hopefully you will like it.